FAQs

  • Check-in is from 16:00 and check-out is by 10:00. If you arrive early, we can suggest great spots for lunch, ski hire, or even luggage storage depending on your property. If you require early or late check in let the team know we can sometimes help. If you require late or early check out also just ask!

  • We totally get it—especially after a long drive or early flight. While early check-in and late check-out aren’t guaranteed, we’ll do our best to accommodate it if the property isn’t occupied the same day. Drop us a message before your trip.

  • Absolutely! Especially in Chantemerle and Villeneuve, we have great options for weekenders and mid-week escapes, perfect for couples like Lucas & Marine or budget-friendly student groups.

  • Yes—beds are made for your arrival, and towels are included unless stated otherwise. For longer stays, we can arrange midweek changes.

  • Some of our properties are pet-friendly. Let us know when booking and we’ll check what’s available.

  • Most chalets and apartments include parking—either private or nearby public spaces. In Briançon, make sure to check for old town restrictions.

Resort & Skiing Info

  • Serre Che includes Briançon, Chantemerle, Villeneuve, and Le Monêtier Les Bains—each with its own character. Families love the quiet and spa vibe in Monêtier, while Villeneuve’s got the buzz for younger skiers and snowboarders.

  • Le Monêtier Les Bains is a top pick for families —close to ski schools, gentle slopes, and thermal baths. However, each village has great familiy friendly options.

  • That’d be Villeneuve—bars, live music, and party vibes. Perfect for the “Gap Year Crew” or freeriders.

  • Yes! Serre Chevalier is fully linked by lifts and pistes. You can ski from Briançon all the way to Monêtier—no bus needed unless you’re returning late.

  • We offer exclusive discounts when you book accommodation with us—especially useful for families, students, or last-minute planners.

  • Yep! We partner with local ski schools and shops across all villages, from ESF for the kids to private ski touring guides.

Travel & Transport

  • Nearest airports: Turin, Grenoble, and Chambéry. We can help with private or shared transfers, especially for groups or weekend travellers.

  • Yes, a regular ski shuttle connects the valley’s villages—handy if you're staying in one and fancy dinner in another.

  • Definitely. We can arrange door-to-door transport, whether you’re coming solo or as part of a group.

Non-Ski Activities

  • Loads! Thermal baths in Monêtier, snowshoeing, spa retreats, and the old town charm of Briançon. Couples and families love the historic tours and gourmet scene.

  • Yes, in every village there are options, however, Monêtier is famous for Les Grands Bains du Monêtier—natural thermal waters and spa treatments. We can also book in-chalet massages or yoga on request.

  • Absolutely. From fondue spots to fine dining, and even Michelin-star experiences.

Customer Support

  • We’re your first point of contact. While we don’t own the properties, we work closely with owners and local teams to fix any issues quickly. For emergencies, we’ve got a dedicated out-of-hours line.

  • Yes—we always take a credit card on file like a hotel stay, however some properties require a security deposit (amount varies by property) is taken just before your stay and refunded after departure if everything's in order.

  • Easy—online or via email. Booking direct means you’ll get the best rates, exclusive ski pass discounts, and access to our concierge services.